Insurance Brokers Code of Practice
Avoca Insurance Brokers is a Principal Member of the National Insurance Brokers Association (NIBA) and Subscriber to the Insurance Broking Code of Practice (the Code).
The Code has been developed by NIBA as part of a national self-regulatory scheme and represents the commitment that we, as Code Subscribers, have to our clients, prospective clients and other parties with whom we interact in performing our services. The Code sets out principles that shape the way Code Subscribers behave, deal with people and make decisions.
These principles are:
Transparency and Accountability:
The Code sets out high standards of conduct for Code Subscribers, their representatives and employees, which includes additional safeguards for clients that are not set out in the law – in some cases are higher standards than as required by law.
Avoca Insurance Brokers is bound by the standards of the Code. We encourage you to ask questions about the Code, a copy of which can be obtained here or from our office.
The Code is independently monitored and enforced by a Code Compliance Committee – the Insurance Brokers Code Compliance Committee (IBCCC). If you do not feel our services have met the requirements of the Code, you can report the matter to the IBCCC here.
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