Profile for Charles Elders
Charles founded Avoca Insurance Brokers in 2005 and is the Managing Director. His vision and passion in forming Avoca was fueled by developing strong and long term relationships and his desire was to establish a brokerage that lived the culture of exceptional service, built on trust and respect.
Avoca is in that growth phase and Charles is leading that process with a definite focus in establishing Avoca as a niche boutique broker to the small and medium enterprise markets and developing a portfolio of specialist risks.
Charles is passionate about people, life, the environment and making a difference and to that extent is actively committed and involved with the Annual Ride for Youth Charity.
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Profile for Vannicia Zafaranic
Vannicia has been with Avoca since inception and is the linchpin of the business.
Vannicia is now positioned as the Service Delivery Manager at Avoca. In this role she leads by example and has established a practice at Avoca that continues to support our vision of professionalism and providing an exceptional level of service, whilst the business grows.
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Profile for Arnold Mervis
Arnold is a Risk Solution Partner with the specific role of strengthening the capacity of servicing clients within the high service level culture.
Arnold has 16 years experience in the WA Insurance market and his addition to the team strengthens the capability of the Avoca team. He joined the team in early 2008.
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Profile for Ally Donovan
Ally is a Risk Solution Partner primarily focusing on client servicing and has been with Avoca since 2007. She has 12 years market experience spanning commercial, corporate, mining and industrial portfolios, as well as domestic insurance. She plays a vital role in using her attention for detail in this supportive role and excels in system development and implementation .
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Profile for Larry G. Tyler
Larry is a Risk Solution Partner with a strong focus in new business development and has been with Avoca since January 2010. He is well known within the WA Insurance community with over 30 years experience and having successfully owned and managed his own brokerage and motor underwriting agency. He has a particular niche within the Motor business and excels in his service and relationships with his clients.
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Profile for Tammy Fazio
Tammy is an Account Executive with the role of supporting and servicing clients. She has been with the Avoca team since January 2010. Her background in Insurance spans over 25 years, having worked in all areas of the Insurance Industry including Corporate, Rural and Niche markets. A team player, Tammy will be supporting the growth of New Business and service levels by being “hands on” within the office, and offer a supportive role to not only clients but the team at Avoca.
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Profile for Sarah Jane Smith
Sarah Jane is a Claims Administrator and has been with the team since August 2008. Her focus is to ensure claims are handled efficiently and professionally, with emphasis on clear, effective communication with all stakeholders. She brings attention to detail and an uncompromising client focus to this important area.
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Profile for Belinda Pearce
Belinda is the General Service Manager with a focus on compliance, HR, Management Systems and IT functions of the business. Belinda has been with the Avoca team since February 2010. With the introduction of legislative and regulatory reform within the wider financial services industry Belinda plays a vital role in Avoca’s compliance focus.
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Profile for Carolyn Iddles
Carolyn’s role at Avoca Insurance Brokers is primarily as the Financial Administrator and has been with Avoca since July 2009. Her main responsibilities focus on payroll, debtor & creditor payments and the production and development of management reports
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Profile for Kris Hackett
Kris is an Administrative Assistant with a focus on supporting management on a range of activities. She has been part of the Avoca team since 2005 and uses her financial experience and background to provide a strong reliable support in all areas.
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